Carrier inquiry
Tell us how your operation runs
Share your equipment, current location, preferred lanes, and dispatch needs. We’ll use those details to understand the support you’re looking for
Let’s talk dispatch
Complete the form with basic operating details. Fields marked with an asterisk are required.
- Email: info@orbitexlogistic.com
-
Address: 30 North Gold Street
Sheridan, WY
Orbitex Logistics
30 North Gold Street
Sheridan, WY
Start carrier setup
Common questions
Straight answers about truck dispatch
Useful information for carriers considering dispatch support
How much does a truck dispatch service cost?
Most truck dispatch services charge a percentage of each load’s gross rate, typically in the 5–10% range, rather than a flat monthly fee. The exact percentage usually depends on the equipment type, load volume, and whether other services (like paperwork or invoicing) are bundled in. Ask any dispatcher for their fee structure in writing before signing anything.
What's the difference between a truck dispatcher and a freight broker?
A freight broker represents the shipper and earns money on the spread between what the shipper pays and what the carrier is offered. A dispatcher works on behalf of the carrier or owner-operator, searching for loads and negotiating with brokers on the carrier’s behalf. In practice, a dispatcher often negotiates directly with brokers to book loads for you so you may deal with both roles without realizing it
Am I required to accept every load my dispatcher finds (forced dispatch)?
No – under a standard dispatch arrangement, the carrier decides which loads to accept. “Forced dispatch,” where a service pressures or requires you to take a load, is considered a red flag by most in the industry and something to clarify with any dispatcher before signing on
Who pays me - the dispatcher or the broker - and how fast?
In most setups, the broker or shipper pays the carrier directly (often net 15–30 days, or faster with quick pay/factoring), not the dispatcher. The dispatcher typically invoices you separately for their percentage after the load is booked. Confirm this payment flow with any dispatcher before you start
Can I use a dispatch service if I just got my MC authority?
Yes, though new authorities (sometimes under 6–12 months old) can face more broker hesitation regardless of who’s booking the load brokers may run credit checks or ask for a track record. A dispatcher familiar with new-authority carriers can help present your operation to brokers, but it won’t eliminate that early-authority scrutiny entirely
What documents do I need to start working with a dispatcher?
Commonly requested items include your MC number/authority, proof of insurance (certificate of insurance), a W-9, and sometimes a copy of your operating agreement or carrier packet. Requirements vary by dispatcher, so ask for the full list upfront
Is hiring a dispatcher actually worth it financially?
It depends on your operation. A dispatcher’s percentage fee needs to be weighed against the time you’d otherwise spend searching boards, negotiating, and doing paperwork yourself and against whether their negotiating experience actually gets you better rates than you’d get on your own. There’s no guaranteed outcome; it’s worth running your own numbers (hours saved vs. fee paid) before deciding
How do I tell a legitimate dispatch service from a bad one?
Common red flags mentioned by drivers: pressure to sign long contracts, forced dispatch, unclear or shifting fee percentages, no written agreement, and vague answers about which brokers/load boards they actually work with. Legitimate services are typically upfront about their fee, let you review loads before booking, and can explain their process clearly